Blog
The Bad Guy I Know vs. The Bad Guy I Don’t in the Call Center
Have you ever heard the saying “the bad guy I know vs. the bad guy I don’t” as it relates to making a change to something new? I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. […]
6 Core Emotions in Customer Experience and Why They Matter
Sometimes “Customer Experience” feels like a book everyone talks about, but few people actually read. Luckily, the conversation is inspiring and a lot of fun. There’s a rich and vibrant discourse on social media about customer experience and customer service, and so many thought leaders who are constantly pioneering the ways we think about […]
Digital Customer Service on a Shoestring
A penny saved is a penny earned, right? That’s certainly true in business, and nowhere more visibly than in small and medium enterprises. The smaller the company, the smaller the budget and the more pressure managers are under to justify every expense. But there are some things no company should […]
Long Live Business Phones
We continue to read the desk phone is on its way out for businesses. However, we continue to see the number of IP desk phones increasing. On this episode, Lenworth Gordon joins us from Mitel. We discuss the state of desk phones and exciting news for Mitel customers. Listen […]
SpinetiX: Every Picture Tells A Story
Devin Hunter, Regional Manager at SpinetiX, recently visited Hiscall. While at the office, he records this episode to discuss SpinetiX digital signage. Every business has stories to share and messages to communicate that better engage with customers, partners, and employees. Listen to all Hiscall Technology Podcasts Here:
Revolutionize Your Faxing
XM Fax makes sending and receiving faxes easy, secure, and reliable. On this episode we are joined by Rich Bott. Rich is Solution Architect Manager at XMedius. He shares years of experience and knowledge of the Fax industry and the best electronic fax service on the market. Listen to all […]
Blockchain Ensures Business Outcomes
When there is trust, relationships flourish. This is true between people and organizations. Blockchain can elevate trust to a new level by helping parties validate, track, and share unchangeable transaction records on a private, distributed ledger. In a third episode with Scansource CTO Greg Dixon, we discuss a third technology […]
Artificial Intelligence in Context
Greg Dixon, CTO at Scansource, joins us to continue a discussion of some technologies behind Digital Transformation. This episode is a follow up to the first episode, “Scansource CTO on IOT”. On his 2nd appearance, Greg puts Artificial Intelligence (AI) in context for a digital era. Listen to all […]
XM Connect: Enterprise-Class Unified Communications
XMedius is a global leader in the field of enterprise communications solutions. XM Connect (formerly AVST CX-E) delivers enterprise-grade communications applications on-premises and cloud enabling businesses to benefit from secure and unified communications to improve individual and team productivity. On this episode, our guest is Tom Minifie, VP & GM, […]
HTS2019 Preview
On this episode, fellow Hiscall team members Tiffany & Tony join Chuck for a preview of Hiscall’s 11th Hiscall Technology Showcase (HTS). HTS is an activity packed, 1-day educational event allowing attendees to experience technologies available for today’s business communications. You will gain real value from the products and technology, […]
