You have choices when it comes to selecting a communications partner. How does Hiscall compare in the market? Read Hiscall’s responses below to help you decide that Hiscall is the best partner for your organization.
1. What is your response and resolution time?
No one wants to be without their communications system. Should an event occur, Hiscall is fully equipped to deploy at a moment’s notice and deliver the solutions Hiscall customers need within a timeframe that minimizes delays and organization-wide impact. On average, Hiscall responds to support tickets within 15 minutes, day or night. The ability to quickly respond to and resolve issues is one of the advantages to partnering with Hiscall, Inc. We believe service is more than a piece of paper; it is a commitment.
- Access to more than 14,000 new and refurbished replacement parts in inventory
- All fleet vehicles equipped with GPS monitoring
- 24/7/365 alarm monitoring and notification
- Service Hotline staffed for standard service inquiries and rapid emergency response
- Company-owned aircraft to deliver technicians & equipment within hours
- Quick, remote ticket trouble resolution (Priority services is offered for Hiscall Support Agreement Customers)
- Preventive maintenance visits (offered for Hiscall Support Agreement Customers)
2. What level of training does your technical staff have?
Our technical staff is the backbone of our service! With Hiscall’s knowledgeable technical team, customers find complete communications-related capabilities in a single provider, along with unparalleled customer service – a bedrock belief in treating customers with dignity, honesty and responsiveness. We provide qualified, trained and certified technicians and engineers with the expertise to design, implement and maintain customized projects. Hiscall is also a premier BICSI-authorized training facility. BICSI standards and guidelines are the highest standard of quality in the industry.
3. What’s your employee turnover rate?
Made up of a group of talented employees, Hiscall has strong employee retention. More than 70% of our current staff has more than 5 years of service. More than 40% have more than 10 years of service. We provide our customers with consistency and quality because you are not necessarily dealing with a new engineer every time you need assistance. We believe in the importance of building quality relationships with our employees.
4. What is your client retention rate?
Hiscall is able to deliver on expectations and maintain a level of service that makes us deserving of a long-term business relationship. Hiscall customers enjoy a level of confidence that comes only from partnering with a single point of contact for their communication needs. Our success lies in the continually-expressed satisfaction and referrals of our loyal customers. For more than 20 years, Hiscall has been consistent, providing responsive, high-quality service to our customers. We are with you for the long haul!
5. How would you describe the personality of your business and team?
Hiscall recognizes that teamwork is critical to the success we’ve achieved since opening our doors in 1996. Our culture, values and core competencies are all reflected in a work environment that fosters excellence through teamwork and encourages employees to contribute, learn and grow throughout their careers. God guides us as we grow our business with C.L.A.S.S.:
Christian Ethics…Our character will be consistent with honesty.
Leadership…We will be servant leaders who lead in a way that pleases God.
Appreciation…We appreciate each other and the opportunity to work together.
Service…We believe customers are our reason for existence.
Stewardship…We will be faithful stewards of all that God has entrusted to us.
Contact Hiscall, Inc. today by calling (866) 740-7771 or visit our website at www.Hiscall.com. Hiscall partners with world-class manufacturers in telephony, data, cabling and infrastructure, audio visual, security and CCTV. Our goal is to offer customers access to a broad range of solutions for their communication needs.